Users may encounter some common issues while using the Moon Dialer app. Below is the list of problems and their solutions:
1. Users may encounter some common issues while using the Moon Dialer app. Below is the list of problems and their solutions:
If the user is unable to make calls:
- Ask the user to provide their registered phone number.
- Ensure that the subscription is active.
- Verify that sufficient credits are available in the account.
2. Unable to View Credits
If the user cannot see their credits:
- Ask the user to share the purchase receipt or payment confirmation for verification.
3. Unable to Purchase a Plan
If the user is unable to purchase a subscription plan:
- Check whether the user has already purchased the same monthly subscription through an OTT platform.
- A user cannot purchase the same subscription simultaneously.
- Instead, they can upgrade to a higher plan or switch to a different plan based on their requirements.
4. Unable to Verify Phone Number
If the user is unable to verify their phone number:
- Ensure that the correct phone number has been entered.